1. About us
Innerplace Ltd is a leading provider of a wide range of concierge services to our members, corporate clients and industry associates. We respect the privacy of everyone who we interact with and are committed to protecting your privacy, whilst offering the best service and experience. We follow security procedures on the holding and usage of personal information. This privacy notice will inform you as to how we look after your personal data and inform you about your privacy rights and how the law protects to you.
2. Purpose of privacy notice
This privacy notice aims to give you information on how we collect and use your personal data. This may be through joining as a member, signing up to our newsletter, purchasing a product or service, or otherwise interacting with us to provide the service.
It is important that you read this privacy so that you are fully aware of how and why we are using your data.
3. Data protection principles
We comply with data protection law and principles, so that your data will be:
4. How we collect your data
We use different ways to collect data, including your identity, contact and financial data by filling in forms or by corresponding with us by phone, email, our website or otherwise. This includes personal data you provide when corresponding with us or for the purposes of providing our services and includes circumstances in which you:
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Third parties or publicly available sources
We may receive personal data about you from various third parties and public sources as set out below:
5. The data we collect about you
Personal data, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
We may collect any special categories of personal data about you (such as dietary requirements and medical conditions if required for the purpose of the services being provided.
6. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We do not rely upon consent as a legal basis for processing personal data other than in relation to sending third party direct marketing communications to you via email or other means. We have set out below the ways in which we use your data however please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
Marketing material and practice
We sometimes collect your information to determine what may be of interest to you. With this information we decide which products, services and offers may be relevant for you.
We keep you up to date with our latest newsletters, offers, partnerships, sales, promotions, competitions that we think might be of interest/relevance to you. We will only contact you in this way if:
You may opt-out from receiving marketing material from us at any time by either clicking the unsubscribe option in our emails, or by contacting [email protected]
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
7. Sharing your personal data and third parties
We require all third parties to respect the security of your personal data and to treat it in accordance with privacy law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We may have to share your personal data with the parties set out below:
8. Securing your data
We have security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who require information for the purpose of a transaction or service on your behalf. Your personal data will remain confidential and only be used on our authority.
9. Holding your data
We will only retain your personal data for as long as necessary to fulfil the purposes of use, including; legal, accounting, or reporting requirements.
For the purpose of tax and accounting we are required by law to retain information about our customers (including contact, identity, financial and transaction data) for six years after the final transaction. In some circumstances you can ask us to delete your data:
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
10. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We implement security measures to confirm your identity when requesting data, and may ask for specific information before we are able to release personal data.
11. Providing your personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
12. Inform us of data changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us
13. Contacting us
You have the right to make a complaint at any time to the information commissioner’s office (ico) we would, however, appreciate the chance to deal with your concerns before you approach the ico so please contact us in the first instance.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the below information.
email address: [email protected]
postal address: 120 New Cavendish Street, London, W1W 6XX
telephone number: 020736 4385
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.